Refund and Credit Policy
Effective date: [date]. Part of The Scoop Library Terms of Service.
1. The short version
- Something wrong that we caused: we fix it free, or refund it.
- A typo of your own: tell us within 14 days of delivery and we remake that ad once, free.
- Meta rejects an ad as we made it: tell us within 30 days of delivery. We fix it if we can; if it still can't run, you pick a swap for another ad, a credit, or a refund to your card.
- An Instant download ad you've downloaded, or a details ad you've received as you typed it: no refund, because you already have the file. We'll still help if it won't run.
- Ad Coach and Done For You: cancel any time; it stops the next charge and runs to the end of the month you paid for. No refund for the rest of a month when you cancel. If we can't deliver the service for part of a month because of something on our side, we refund the unused part of that month. Done For You charges nothing until the day we launch your ads.
- Free ads (credits) expire 12 months after we give them; a founding tester's 3 expire after 60 days.
- Questions or a problem: use "Report a problem" on the ad in your account, or email [support email]. We answer within 1 business day.
2. Ads ($19 each)
| What happened | What we do |
|---|---|
| We made a mistake (your details printed wrong compared with what you typed, a cut-off word, a broken file) | Fix it free, usually within 1 business day. If we can't, refund that ad |
| You typed something wrong (a typo, an old phone number) | One free fix per ad, if you tell us within 14 days of delivery. After that, it's a new order |
| You changed your mind before we delivered a details ad | Cancel and refund in full |
| You changed your mind after delivery or download | No refund. The file is yours to run under the license |
| You were charged twice, or charged for an ad you didn't order | Refund the extra charge |
| We sold the same ad to an overlapping area during your 90-day lock (our mistake) | One credit, or a refund of that ad, your choice |
| We cancel your order (for example a no-sell area or a lock conflict) | Refund in full |
| You can't get the ad to launch for a reason other than Meta rejecting it | We help you through it. If the problem is in the ad as we made it, we treat it as our mistake (first row) |
3. Meta rejections
- If Meta disapproves an ad as we delivered it, send us Meta's message or a screenshot within 30 days of delivery ("Report a problem", choose "Meta rejected it").
- We'll fix the ad if the reason is in the image or text, or help you ask Meta for another review.
- If it still can't run, you pick one: a swap for another ad of your choice, one credit, or a refund of that ad to your card. (An ad you got free has nothing to refund, so it gets a swap or a credit.)
Not covered: ads you changed (other than changes we told you to make); your own prices, claims or details; ad account restrictions or a disabled account; special ad categories; targeting choices; your Page, landing page or lead form; or a Meta rule change more than 30 days after delivery.
4. Custom design
5. Ad Coach ($49 a month) and Done For You ($249 a month)
- Monthly, billed in advance. Ad Coach starts at checkout. Done For You charges nothing at sign-up; the first $249 is charged the day we launch your ads.
- Cancel any time in your account or by email; we stop the next charge and service runs to the end of the paid month.
- No refunds for partial months when you cancel.
- If we can't deliver the service for part of a month because of something on our side (for example we lose access to your ad account through our own error and can't restore it), we tell you and refund the unused part of that month. Cancelling still just stops the next charge.
- Done For You: your Meta ad spend is paid by you directly to Meta and is never refunded by us. The static library ads we make and launch for you are part of the monthly fee (as many as your campaigns need); they aren't credits and aren't refunded separately.
6. Credits
- One credit = one ad of your choice from the library, including a free swap after a Meta rejection.
- Credits come from: a founding tester spot, a free ad code (one per business, ever), sharing results, a referral, a Meta rejection, or a goodwill gesture.
- Sharing results earns one credit per ad, for numbers sent 14 or more days after delivery. An ad you got with a results credit doesn't earn another.
- Credits have no cash value. They can't be sold, transferred, or turned into a refund.
- Credits expire 12 months after we give them. A founding tester's 3 free ads expire 60 days after we give them. Your account shows how many free ads you have and when the next one expires.
7. How refunds are paid
Refunds go back to the payment method you used, through Stripe, within [5 business days] of our OK. Your bank may take 5 to 10 more business days to show it. Sales tax we collected is refunded with the item.
8. Chargebacks
Please contact us before disputing a charge with your bank; we can usually fix it the same day. If you file a chargeback, the license for that ad is paused while the dispute is open and ends if the dispute isn't resolved in our favor.